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>We are beginning the process of setting up customer service. We are just
>starting to research the procedures to implement when a customer service
>representative receives a call from a customer. We would love to see some
>procedures that work(ed) at other companies. The industry is irrelevant. We
Rene,
how about designing a form which helps you to record the relevant details?
It will take a while to complete this form, but it's whortwhile. Of course
the items in this form depend on the subject-matter, so you won't find a
form which you can adopt unchanged.
