TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Text is bad: Was Ideas in Motion From:"Anthony Markatos" <tonymar -at- hotmail -dot- com> To:mbaker -at- omnimark -dot- com, techwr-l -at- lists -dot- raycomm -dot- com Date:Fri, 17 Mar 2000 07:24:54 PST
Mark Baker said:
The written word is one of the most potent of all our technologies. ....
Tony Markatos:
Not when it comes to documenting procedural information on systems. In
systems, procedure is, except at the very detail level, highly asynchronous
- multiple things occurring at the same time and multi-decision branching.
Written text is very synchronous (i.e., sequential).
Every graphical procedure documenting technique (like data flow diagrams) is
based on the principle that you can not effectively use a synchronous
technique (text) to document asynchronous information.
There are other very important reasons why text is poor for documenting
procedural information. Such as verification: Asynchronous procedure is
very hard to document correctly the first time (or second time); multiple
walkthroughs with end-users is required.
Try conducting a meaningful walkthrough of complex written procedure with an
end-user - even a highly motivated end user. Folks, it just is not going to
happen! Oh sure, you will get a few correction marks and the like - buts
thats about it.
In contrast, walkthroughs of (well constructed) dfds yields a wealth of
information (corrections) and result in much higher quality procedural
documentation.
Tony Markatos
(tonymar -at- hotmail -dot- com)
______________________________________________________
Get Your Private, Free Email at http://www.hotmail.com