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You won't want to hear this, but I ran into the same problem about 8 months
ago on a 5.x version. Blue Sky told me they no longer support 5.x versions
so I was SOL. Their solution, spend hundreds of dollars to get the 7.x
version and their so called subscription plan.
I also had a problem of Word 97 SR-1 and SR-2 not playing nice with that
version, so that I could not run Robohelp until we uninstalled both Word
service packs. Seemed really stupid that I couldn't run Word and Robohelp
at the same time, but neither monolith wanted to do anything to alleviate
the problem.
You can try to call Tech Support at Blue Sky, but you won't get any help at
all.
Misery loves company, even if it's not a solution.
Connie Giordano
-----Original Message-----
From: Hart, Geoff [mailto:Geoff-H -at- MTL -dot- FERIC -dot- CA]
Sent: Tuesday, April 18, 2000 11:13 AM
To: TECHWR-L
Subject: Tools: RoboHelp problems?
I'm currently using RoboHelp 5.X (the WinHelp Office package) to produce
WinHelp 4.X. My configuration includes Word97 (SR-2) and Windows 98, and
I've got tons of RAM, so that's not a problem. Nonetheless, I've begun
encountering some strange behavior. Word97 now occasionally hangs when I
shut it down with a help project open, the RoboHelp Explorer occasionally
"performs an illegal operation and will be shut down" when I try to "make" a
help project from within Word with Explorer open in the background, and I
just discovered that an existing, non-Help file got corrupted when Word
crashed while I was trying to open it. Let's hear it for RoboHelp!
Before I call tech. support and reveal my woes, I'm wondering if anyone else
has encountered this problem and can provide me with armament for my <ahem>
discussion with Blue Sky. Suggestions to migrate to ForeHelp will be heard
with a sympathetic ear, but that may not be an option. <g>
