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Oddly enough, I had almost the opposite situation a few months ago with
Adobe. I needed to reinstall Acrobat 4.05 on my computer after a massive
crash for a rush project (isn't it always?), on a Sunday evening. The
serial number I had on the disk wasn't working properly. I called the
Adobe sales help number I found on the Web site, and explained the problem,
even though I expected to be told that I'd have to call a different number
on Monday morning. The person on the phone asked for my name and the
serial number I was trying to input, then told me the additional characters
I had to add in to make the screen accept it as valid.
The whole thing took maybe five minutes and averted a major hassle.
Beth
In our previous episode at 11:23 AM 6/26/00, Bob Morrisette wrote:
Friends,
Here is an off-topic story about Adobe.
I needed to upgrade my five year old FrameMaker to 6.0 in a hurry to
do a side contract. I called Adobe because I live in San Jose.
<snip sad story>
--
Beth Friedman / bjf -at- wavefront -dot- com
"The nice thing about standards is that there are so many of them to choose
from." --Andrew Tanenbaum
