TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
> Perhaps I'm simply cranky. In the last two contracts I've worked
> on, the
> companies used new technologies when they did the job worse than
> older
> technologies. At one, they used an internet-based application for
Nothing personal, but worse is "In Your Opinion". The company might
have had other priorities.
For argument's sake:
Your Priority - help desk response went from 5 minute to 15 minute
response and 15% of the customers are grumbling.
Their Priority - help desk went from 20 people to 3 people, saving
$1,800,000 in labor and 85% of the customers are OK with this.
=====
John Posada
Technical Writer mailto:john -at- tdandw -dot- com
732-259-2874
Only in America... do they have drive-up ATM machines
with Braille lettering
__________________________________________________
Do You Yahoo!?
Send instant messages & get email alerts with Yahoo! Messenger. http://im.yahoo.com/
