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For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Wake up and smell the real world Martin, it doesn't resemble coffee in the least.
Many calls for help are made by people who would not take the trouble to read the documentation. If you don't believe me, check out the queries on this list sometime.
As far as productivity metrics go, that one's a bummer. The only statistics you'll get are on the number of lazy morons that have bought your product.