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> Why? <g> OK, since you asked: how about "user satisfaction",
"usability
> testing" (in the hope that the name carries mystical significance
that will
> eventually persuade them to let you do some usability testing),
"technical
> editing", or "product verification"?
(*snip*)
Hmmm. Howzabout "Usability Engineering Department," or something like
that ("Department of Usability," etc.)?