Acrobat Colorfile Error - Additional Note

[Cindy Hudson <chudson -at- ECS-INC -dot- com>]

I've already suggested that the customer upgrade to the current version of
Reader. But she's apparently not interested, and not all of our customer
base is terribly computer savvy. So, I'm stuck with the problem and need to
solve it for those who won't upgrade.

	-----Original Message-----
	From:	Cindy Hudson [SMTP:chudson -at- ECS-INC -dot- com]
	Sent:	Thursday, October 26, 2000 12:03 PM
	To:	TECHWR-L
	Subject:	Acrobat Colorfile Error

	Hi all!

	It seems to be the day for Acrobat problems. I created a PDF using
Word and
	Acrobat 4.05. (And set it to be compatible with Acrobat 3.0.) It
opens just
	fine on the machines at the office, which all use Reader 4.0 and
above.

	A customer just sent me the following error message. She's using
Reader
	3.01.

	"Could not find the colorfile named Cs6.  When I clicked Okay, the
next
	message said, "This file contains information not understood by the
viewer.
	Suppress further errors?"

	The document won't open for her, and Adobe support doesn't even
mention this
	error. Any suggestions on how to fix this?

	Thanks!

	Cindy Hudson


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