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Subject:Misc.: Usability of the Florida ballots From:"Hart, Geoff" <Geoff-H -at- MTL -dot- FERIC -dot- CA> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 29 Nov 2000 10:50:21 -0500
Since there's been a fair bit of discussion posted concerning the problems
with the Florida ballot, I thought I'd contribute an interesting analysis of
the issue based on usability studies and some basic cognitive psychology. I
don't agree with everything in the article, but the author makes some very
good points, and his free e-mail newsletter makes for very good reading. For
more details, browse on over to: http://www.humanfactors.com/library/nov00.asp
"Technical writing... requires understanding the audience, understanding
what activities the user wants to accomplish, and translating the often
idiosyncratic and unplanned design into something that appears to make
sense."--Donald Norman, The Invisible Computer
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