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Re: "Ideal" help system was task-orientated vs. reference help
Subject:Re: "Ideal" help system was task-orientated vs. reference help From:Bill Swallow <bill_swallow -at- yahoo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 8 Mar 2001 21:14:31 -0800 (PST)
> What is you ideal help system?
Ah! A trick question! The ideal help is an intuitive
GUI which requires no support! :)
> What do you expect to find in the help, if
> you buy a new program you know nothing about?
Information about the product, its architecture, and
how it works.
I think it's very important to note that the purpose
of Help is *not* to teach you how to use the
application from soup to nuts. The purpose is to
provide information when necessary to aid you in your
work.
=====
Bill Swallow
Information Design & Development Professional
bill_swallow -at- yahoo -dot- com - www.geocities.com/bill_swallow
List Owner, HATT <www.groups.yahoo.com/group/hatt>
List Owner, WWP-Users <www.groups.yahoo.com/group/wwp-users>
Editor, InFrame Magazine <www.inframe-mag.com>
WebWorks Wizard
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