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" When you buy software, you should get support and documentation
" for the price you pay. Period.
"
" Once upon a time no vendor would think of releasing a product
" without at least an initial period of free support and two or
" three manuals. Often support was available at a toll-free number.
" Many companies, to their credit, still offer free support.
" Macromedia, for example, ... But other vendors have turned
" support and documentation into profit centers at the expense
" of their customers.
Reader feedback is invited, might be worth watching.
IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/
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