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I'm currently designing a usability study for an online help system. Does
anyone have experience with testing documentation? I am particularly
interested in testing users - the product we've been documenting has a wide
spectrum of users(i.e. different characteristics), and I'm not sure we can
duplicate that variety in the study. How valid is the study without full
user representation?
Thanks,
WW
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IPCC 01, the IEEE International Professional Communication Conference,
October 24-27, 2001 at historic La Fonda in Santa Fe, New Mexico, USA.
CALL FOR PAPERS OPEN UNTIL MARCH 15. http://ieeepcs.org/2001/
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