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Re: advice needed: client problem

Subject: Re: advice needed: client problem
From: Scott Turner <sturner -at- airmail -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 18 Apr 2001 17:32:37 -0500

<SNIP>
I have never had this kind situation arise this close to the finish-line,
though it's certainly nothing new during the process. Now I'm uncertain how
to proceed. I believe in my 100% satisfaction guarantee, but that doesn't
necessarily mean I don't charge anything for work they aren't happy with,
only that I promise to make it right. In this case, I'm not being given the
chance to. As I said, he indicated that he's willing to pay me, but I
really don't know how to proceed, given the circumstances.

Anyone have advice on this type of situation?

Dia,

The client failed to provide the information required in a timely manner. Next time, agree with the client before hand on what they must deliver to you in the form of reviews.

Take the money. They were responsible for this failure, not you. And do not, under any circumstances accept them as a client again.

Scott

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advice needed: client problem: From: Dia Blankenship

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