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Subject:RE: Making them read the documentation From:bryan -dot- westbrook -at- amd -dot- com To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 25 Apr 2001 11:33:46 -0500
If they are preventing the engineers from doing there work, the engineers
should start insisting that they go read the docs first. The fact that they
answer the questions insures that the users will keep coming back to them.
The real problem exists between those two groups, not the writer(s).
If the engineers like being having the users run to them with their problems
(and some actually do), their work is getting done, and the problems are
being fixed in a timely manner, don't worry about it. If it ain't broke,
don't fix it.
-----Original Message-----
From: S Godfrey [mailto:kittenbreath -at- lycos -dot- com]
Sent: Wednesday, April 25, 2001 10:59 AM
To: TECHWR-L
Subject: Making them read the documentation
In my company, not only our users, but our installation people fail to refer
to the manual. I set it up to be either read, or quickly referred to. But
still, our installation people repeatedly ask engineering the most basic
questions - ones that are answered easily in the manual. For whatever
reason, no one wants to read it.
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