RE: Making them read the documentation

["Cindy K. Kight" <Cindy -dot- Kight -at- Marconi -dot- com>]

In my company, not only our users, but our installation people
> fail to refer to the manual. I set it up to be either read, or
> quickly referred to. But still, our installation people
> repeatedly ask engineering the most basic questions - ones that
> are answered easily in the manual. For whatever reason, no one
> wants to read it.

Since your users are right there in your company, why don't you ask them?
If your documentation isn't filling their needs, you'll find this out.  If
they're just too lazy to read it, you'll find that out, too.  

Cindy Kight 

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

*** Deva(tm) Tools for Dreamweaver and Deva(tm) Search ***
Build Contents, Indexes, and Search for Web Sites and Help Systems 
Available 4/30/01 at http://www.devahelp.com or info -at- devahelp -dot- com

Sponsored by DigiPub Solutions Corp, producers of PDF 2001 Conference East, 
June 4-6, Baltimore, MD. Now covering Acrobat 5. Early registration deadline 
April 27. http://www.pdfconference.com. 

---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot-  Visit 
http://www.raycomm.com/techwhirl/ for more resources and info.