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Subject:RE: Making them read the documentation From:"MM Deaton" <mmdeaton -at- mmdeaton -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 25 Apr 2001 12:13:33 -0700
If the users, and even your own people, are not reading the manuals, find
out why. Talk to them. Why don't they read them?
Watch them. What do they do instead of reading the manual? Can you enable
the way they want to find information?
Is there something you can change about the manuals so they will read them?
Is there something that can be done about the software so that there is less
need for the manual?
Do you need to create an entirely different beast to get information to
them?
Users will do what works for them. If the manuals don't work, they won't
read them. Let's not assume the problem is with the users.
Mary Deaton
Deaton Information Design
Which are the best job banks? at: http://www.mmdeaton.com
-----Original Message-----
Behalf Of S Godfrey
Sent: Wednesday, April 25, 2001 8:59 AM
To: TECHWR-L
Subject: Making them read the documentation
I've searched the archives on this, but have not found a satisfactory
answer. And, perhaps it needs discussing again.
The question: how do you get those darn users to read your beautiful
technical documentation?
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