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Subject:RE: Making them read the documentation From:"Sella Rush" <sellar -at- apptechsys -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 26 Apr 2001 15:30:02 -0700
Another reason for why people don't use manuals: when people were learning
their job, documentation either didn't exist or was bad. People get into
habits about how they seek help. (Generally, however, people will always
ask a neighbor or collegue before checking the documentation; that's just
human nature.)
Lately I've been trying to get the documentation introduced in training. If
the trainer includes a short introduction to online help or written
documentation, or even better uses it (or encourages use) in class, people
become familiar and comfortable with it. Later, when a question forms in
their heads, they think they know right where to go for the answer, they'll
do that.
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