Re: Interviewing Subject Matter Experts

["John Fleming" <johnf -at- ecn -dot- ab -dot- ca>]

----- Original Message -----
From: "Newman, Sarah" <snewman -at- bechtel -dot- com>
To: "'John Fleming'" <johnf -at- ecn -dot- ab -dot- ca>; "'TECHWR-L'"
<techwr-l -at- lists -dot- raycomm -dot- com>
Sent: May 16, 2001 9:31 AM
Subject: RE: Interviewing Subject Matter Experts


> I often send an e-mail to the project manager giving the status of
the
> project. In this e-mail, I try to praise the SME's helpfulness,
promptness,
> technical knowledge, or whatever (sometimes you have to dig deep)
and say
> I'm looking forward to working with the SME to complete the project.
Then I
> copy the SME and the SME's boss.
>
> Usually the SME really does appreciate the acknowledgement. This can
> reinforce a good working relationship, and sometimes can turn around
a bad
> one.

I like that idea.

Hope you don't mind if I borrow it.

--

John Fleming
Technical Writer
Edmonton, Alberta
email:     johnf -at- ecn -dot- ab -dot- ca



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