RE: New TECHWR-L Poll Question

["Christensen, Kent" <lkchris -at- sandia -dot- gov>]

Deborah Ray wrote:
> To what extent do you, a technical writer, have contact
> with the eventual users of your documents?

I feel pretty fortunate to have been able to answer "always," and perhaps
not surprisingly I think this is the way it should be and I'm disturbed to
find my category rating only a 5% response and "rarely" and "never"
achieving 43% and 25% respectively after 100 votes.

And, there hasn't been much discussion of this question as of today's
digest.  So, perhaps I can understand the rarely/never responses if they
come mostly from contract writers (not meaning to insult with this
speculation) but otherwise I find this difficult to understand and would
appreciate some posts as to why this is and why it may or may not be ok.
One specific question might be:  I assume your firm's marketing folks
contact the customer--why aren't you part of that?  Another might be:  do
your designers/engineers contact the customer but leave you out?


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