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So far, over 80% of the tech writers responding have no more than occasional
contact with the end users of the documentation.
65% of us rarely or never encounter an end user of the documentation we
develop.
Since tech writers and end users are rarely found together, maybe it's time
to reject the mythology about how important it is to 'know thy user' and
work on figuring out how to document products in the real world (a vacuum).
Real World (the vacuum) = We have little contact with users and have
difficulty getting technical reviews of our work (as per an earlier poll).
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