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Re: User feedback / meeting the readers etc.

Subject: Re: User feedback / meeting the readers etc.
From: quills -at- airmail -dot- net
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 12 Jul 2001 09:40:32 -0500

(Sort of related to the current poll question discussion.)

We put a page in the back of our manuals which has a quick
questionnaire on the documentation for readers to fill in and
send back, questions like "do you feel the manual is
pitched at the right level technically?", "how do you rate
the use of examples" and so on.

We've done this for years - it seemed like a good idea
at the time - but AFAIK we've had no questionnaires
returned whatsoever. None at all. Zilch.

Now, clearly this means that our manuals are perfect :-)
but I was wondering if anyone else had ever managed to
elicit such feedback succesfully. Maybe if we offered a
free T-shirt or something?

I think we got a total of three responses over the 10 years I worked at my last company. The only way we ever go direct user feedback was to poll users as they cycled through the training center. Our yearly customer blow-outs got us a few comments, nothing detailed, just that the manuals had improved vastly. This was, of course, due to the fact that I rewrote and reformatted them completely when I arrived.

Scott

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References:
User feedback / meeting the readers etc.: From: Chris Gooch

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