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Joyce asks:
"And If I was piloting a helicopter, got lost in a fog and asked you where I
was, would you give me the technical definition of helicopter?"
No, because in that case it doesn't make sense. You don't consult a manual
to tell you where you are - at least not yet. Maybe someday documentation
authoring and delivery tools will be dynamic enough to do that, but right
now they aren't.
But in the case of a how-to where what it is that you want to do is
ambiguously named, I think defining the process first makes sense. Otherwise
you are stuck just as in the hyperlink example.
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BILL SWALLOW
Technical Writer
C O U R I O N C O R P O R A T I O N
1881 Worcester Road
Framingham, Mass. 01701
T E L * 508-879-8400 x316
F A X * 508-879-8500
www.courion.com
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