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Subject:RE: If you could ask your users a question... From:Marguerite Krupp <mkrupp -at- cisco -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 24 Jul 2001 16:23:17 -0400
"Tell me one thing that we could do in our documentation that would make
your work easier when you use our products."
This worked really well for me when I went to see a large customer. Because
I was actually at their site, I was able to see exactly what they were
talking about and provide a rough draft solution on the spot. Later, I
worked it up formally and put it into a document. The customers (and the
sales and support people for the account) were delighted!
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