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Subject:Re: Assumptions, the Audience and Arithmetic From:"John Fleming" <johnf -at- ecn -dot- ab -dot- ca> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 16 Aug 2001 12:19:29 -0600
Thanks for your thoughts, Tom.
Given the nature of the task being documented, I can safely assume
that a temporary or new employee brought in from outside the company
will have no prior familiarity with the procedure.
Given that it is a less commonly performed procedure, I would expect
an existing employee would be asked to cover rather than a temporary
employee.
Doesn't mean that a new permanent employee couldn't be given the task
and need all the help she can get right up front.
----- Original Message -----
From: "Tom Sullivan" <tsullivan -at- netexpress -dot- net>
> ----- Original Message -----
> From: "John Fleming" <johnf -at- ecn -dot- ab -dot- ca>
[snip]
>> Now, the intended audience is generally clerical/accounting staff.
>> That is, while they are capable of doing a lot of accounting
>> functions, they are by no means professional accountants or people
>> with BCOM degrees.
>
> And if one temporary employee is introduced into the mix for a short
period
> of time, and is familiar with accounting functions and practices,
but not
> familiar with the application, will the documentation facilitate a
short
> learning curve for that type of end user?
--
John Fleming
Technical Writer
Edmonton, Alberta
email: johnf -at- ecn -dot- ab -dot- ca
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