RE: User's guide for Web applications

Subject: RE: User's guide for Web applications
From: "David Demyan" <dbdemyan -at- worldnet -dot- att -dot- net>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 27 Aug 2001 22:13:05 -0400

Laura said:
> There is no plan for online help for the application, so all
> users questions need to be answered within the application
> itself or in the PDF.

Laura,

Run, don't walk, back to whomever made that decision and try
to talk them out of it. Web applications are the best case
I know for justifying an online, web-delivered help system.
The User Guide in a PDF won't cut it. Feedback for users of
web-based applications needs to be just-in-time, point-of-use,
just-what-I-need-to-know. The PDF requires too much commitment
on the user's part to be effective. If they don't believe you,
have them contact the experts (there are plenty of them on
TECHWR-L).

David B. Demyan
Mendem Concord, Inc.
http://www.mendem.com.

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Follow-Ups:

References:
User's guide for Web applications: From: Laura Varteressian

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