Re: Developing Charter for Documentation Dept.

[Andrew Plato <intrepid_es -at- yahoo -dot- com>]

>> Our boss just met with us and asked
>> us to develop a Charter for our documentation group.

> "Technical communication professionals help customers
> and employees solve learning, knowledge management,
> and human performance challenges through the creation
> and delivery of accurate information. They do so by
> applying technical communication research, adapting
> successful information models, exploring and
> implementing innovative technology, and leveraging
> their professional experience."

Oh brother. 

I hate to be a party pooper, but charters are not going to make you better
writers or give you the appearance of "professionalism."  Results are what
matter.  The road to nowhere is paved with good intentions and mission
statements.  

How about good old simplicity: please the customer, make money for the
company, communicate accurate information. 

That should do it, now back to writing documents.

Andrew Plato 

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