Service Level Agreements

["Karen E. Black" <kblack_text -at- hotmail -dot- com>]

Is there anyone here partly or fully responsible for "verbage" ;-b in SLAs? 
I have the seminal text on SLAs (Foundations of Service Level Management), I 
am now responsible for drafting our template, and I have been called into 
several meetings with the Sales Director and CIO to discuss revisions to a 
new SLA we are negotiating this week. I seem to be the only one who has read 
up on negotiating SLAs (while we often draft them, they are never signed 
off).

I've written a template and had it approved by our sales wendigos. ("In one 
variation of the story, the creature could only be seen if it faced the 
witness head-on, because it was so thin that it could not be seen from the 
side. The spirit was said to have a voracious appetite for human flesh and 
the many forest dwellers who disappeared over the years were said to be 
victims of the monster.")

Can I get some sympathy here?

Karen Black, scared little tech writer



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