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I have found Daryl Kulak and Eammonn Guiney's "Use Cases: Requirements in
Context" to be very helpful (published by Wesley Addison).
I might also add that even within the same organization and development
process, there may be more than one type of use case, particularly for large
development efforts. As with any documentation, it is important to make sure
the document (or in RUP parlance, the artifact) satisfies the intended
audience and purpose. If you are using a use case to describe business
requirements, then descriptions of screens and specific error messages are
not appropriate. For a Realized Use Case, which is more of a design
document, such things might be required.
"A computer lets you make more
mistakes faster than any invention
in human history--with the possible
exceptions of handguns and tequila."
Mitch Ratliffe
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