TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Since sendmail, my employer, also markets a 'content filter', I actually
have a more-than-passing interest in Andrew's note.
There are many reasons for using them on outgoing messages, but this is
the first I've heard of using them on incoming messages.
And the story:
When Scopus was bought by Siebel, Siebel instituted a content filter
disallowing any outgoing message with the word 'resume' (as in job
qualifications) from leaving the company - they didn't want the entire
Scopus staff bolting. (It happened anyway, of course).
What they forgot, of course, was that the Siebel support contract
renewal messages which went out every day warned customers that "support
will cease if the contract is not renewed, and will only resume when a
new contract has been paid in full" resume - as in start up again.
Not a single customer got their reneal message that year.
And Tom couldn't even fire the IT person who put the filter in place
because it was on his own orders. All of us Scopoids had a great big
laugh over that one...
--
******REMOVE NOSPAM FROM REPLY ADDRESS ABOVE******
Paul E. Sinasohn 510-594-5571
Sr. Technical Course Developer
Sendmail, Inc. www DOT sendmail DOT com
Motto: Qihu Nanxia sinasohn AT sendmail DOT com
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Announcing new options for IPCC 01, October 24-27 in Santa Fe,
New Mexico: attend the entire event or select a single day.
For details and online registration, visit http://ieeepcs.org/2001
Your monthly sponsorship message here reaches more than
5000 technical writers, providing 2,500,000+ monthly impressions.
Contact Eric (ejray -at- raycomm -dot- com) for details and availability.
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
