Electronic Document Transfer

["bryan johnson" <bryan -dot- johnson -at- motoman -dot- com>]

The company I work for is considering providing electronic copies of our manuals (pdf) to our customers in addition to hard copies. I am curious as to any unforeseen pitfalls that list members have discovered. I am just beginning to research this, so please pardon my ignorance. 

Some issues I need to resolve:

1. Security. How secure are pdfs. Can the customer simply perform a "save as" and set security to "none" and make alterations to the document?

2. What legal liabilities do we have if a corrupted file leads the user into a dangerous situation?

3. Can this be a major loss of revenue if customers simply print out copies in lieu of ordering new hard copies?

thanks in advance.

Bryan K. Johnson
Technical Writer
Motoman Inc.
(937) 847-3407


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