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My company, also the leader in a field, would be concerned that
such visible problems could be exploited by a competitor ("look
at that slipshod work"). As Andy Grove put it, "Only the paranoid
survive."
Jim Shaeffer (jims -at- spsi -dot- com)
> Our software is blessed with misspellings, tortuous design,
> widespread use of computer jargon, pseudo-language (sortations,
> deactive). No exceptions, no appeals.
>
> We've not received one complaint from our customers (in the
> three years I've been here) and we're the leading provider of
> software solutions to the industry.
>
> Russ Shade
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