Re: Round #4263 with the Client From Hell
You understood the theory, but possibly not the reality. Ask yourself what you would do if you were in the position of Elna's company, and you'll see what I mean. Would you just walk away, using the fact that the contract had been broken as an excuse? Or would you, being already involved in the project and still hoping to get paid, continue on and hope that the deviation was minor and everything would be all right in the end?
As I understood it, the CFH agreed to the 7 steps when they signed the
contract. Thus, it's not up to Elna's firm to worry about the steps. It's
merely a case of the CFH reneging on the contract, which is what they did
when they decided not to support the 7 steps. If they didn't like Elna's
work process, they shouldn't have signed that contract.
Or did I misunderstand the situation?
Most people, I think, would make the second choice and stay flexible. They'd even want to be careful about how (or if) they mentioned that the contract has been broken, because they'd want to stay on good terms with the client. As justification, they could point to many cases where the exact letter of the contract was broken, but the working relation remained trouble-free.
In other words, a contract is all very well, but the diplomacy needed to make the relation work is another.
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Bruce Byfield 604.421.7177 bbyfield -at- axionet -dot- com
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Now I shall have an old age, coarse and anarchistic."
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References:
RE: Round #4263 with the Client From Hell: From: David Knopf
Re: Round #4263 with the Client From Hell: From: Douglas S. Bailey (AL)
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