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Subject:RE: Client woes: a question to ask yourself... From:"Tom Johnson" <johnsont -at- starcutter -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Wed, 9 Jan 2002 07:53:52 -0500
Now we have to ask, did the final manual include instructions for putting a
catch pan under the radiator?
Funny how those little details can make a big difference. I was working on
developing a procedure for a ski resort's snowmaking operation. Someone
forgot to mention shutting off a certain water valve at a particular time.
We couldn't figure out why we weren't getting any water pressure on the
hill. It took us about 20 minutes to figure out we were dumping 500 gallons
per minute back into the river. Closing one little valve made all the
difference in the world. Our only excuse for not catching it sooner was it
was late at night, snowing and very cold (common conditions for snow making)
and who can think with those noisy pumps running.
Tom Johnson
Work johnsont -at- starcutter -dot- com
Personal tjohnson -at- i2k -dot- com
>
> The antifreeze story goes something like this:
>
> I was out in the shop working with one of the other writers on
> documenting the cooling system. I don't even remember what we were
> documenting or why he did it, but he got under the cab and
> loosened the line to the radiator full of coolant without any kind of
catch pan to
> put under where he was working. He ended up covered from head
> to toe in neon green coolant.
snip
>
> Paula
>
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