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Re: Dude your getting a Dell

Subject: Re: Dude your getting a Dell
From: "John Fleming" <johntwrl -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Sun, 13 Jan 2002 19:46:15 +0000


Andrew, thanks a bunch for the smile. I really needed it right now.

Anyway, I can share a few tech support horror stories of my own.

Like the time I had a co-worker come into my cubicle.

CO-WORKER: I can't get my printer to print.

ME: Let's go take a look at it.

We go down to co-worker's cubicle, take a look at the status lights on the front of the printer, pull the paper tray open and insert some paper. Then I printed to document off.

By the way, to change topic, both my most recent PCs are Dells. I swear by them.

"Andrew Plato" <intrepid_es -at- yahoo -dot- com> wrote in message news:20020113082502 -dot- 9445 -dot- qmail -at- web12707 -dot- mail -dot- yahoo -dot- com -dot- -dot- -dot-

Last week I get a frantic call from this company. Their PCs have been
hacked. Its a crisis situation. They need some security consultants to
figure out what happened. Anitian security response, at your service.

So, me and one of my techs slog over to their offices way out in BFE.

[snip]

Needless to say, that was the most expensive technical support call they
have ever had (we charge $195.00 per hour for incident response and we
we're there about 5 hours.)

I felt sorry for them so I only charged them 1/2. But, I told them to fix
that firewall so they're probably going to buy a firewall and IDS from us.

Should of bought a Dell.

--
John Fleming
Technical Writer and SAS Programmer
Edmonton, Canada


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