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I once worked on a system where it didn't matter how eloquently the
programmer might phrase the error message. It was still going to be a five
step process to correct the error. (it was a very technical system) So we
took this approach in the documentation.
Error Message Statement
Problem: <insert detailed description of the problem -- might as well
educate your users>
Solution: <insert detailed steps to solve the problem>
It worked for the users, and it made life a little easier for the Technical
Support team.
Carol Anne
Carol Anne T. Wall, FLMI
Technical Writer - Individual Business Technology, Minnesota Life Insurance
Company
carolanne -dot- wall -at- minnesotamutual -dot- com
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