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This has been an interesting thread. I would add to Bruce's list of
obsessions an unwillingness or inability to learn the technologies that one
is hired to document. Failing that, a process that attempts to transfer
knowledge from the SMEs to the writing staff is all that's left to fall back
on. I would rather focus on ways to more fully integrate the technical
writing staff with product development and support.
I also agree with Andrew that STC often exacerbates the problem. Rather than
seminar after seminar about tools and methodologies, I would rather have the
choice of attending an object-oriented programming track, a network security
track, a relational database track, a telecommunications track...
Martin R. Smith
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