RE: Effectiveness of a document

["Michael Collier" <mcollier -at- arlut -dot- utexas -dot- edu>]

It probably depends upon what the document is intended to accomplish and its
audience. For example, if the document describes how to replace a light
bulb, effectiveness would be measured by the percentage of people of average
intelligence that can use the instructions to accomplish the task (hopefully
100%). Adjust according to your task and audience.

I think you are going to have establish your own baseline or point of
reference to do this kind of comparison. In other words, use a known
effective document as a benchmark against which to compare others.

Not sure what you mean by "certify" a document.

................................................................
Michael Collier, Technical Writer                  Office: N636
Information Systems Laboratory      http://isl.arlut.utexas.edu/
Applied Research Laboratories: The University of Texas at Austin
Voice: 512-835-3408            e-mail: mcollier -at- arlut -dot- utexas -dot- edu
................................................................


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