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I'm not an advocate for the reader, I'm an advocate for the product user.
If that means writing a document, so be it. It also means designing a
document that can be read and absorbed, often with graphics and attention to
typographical issues. But it also means designing effective product
interfaces, figuring out whether extensive training will be required, how to
make a knowledge base accessible to the users, and a thousand other items
that may or may not be directly related to technical writing, but absolutely
essential to a successful user experience.
MTC
Connie P. Giordano
Senior Technical Writer
Advisor Technology Services
A Fidelity Investments Company
704-330-2069 (w)
704-330-2350 (f)
704-957-8450 (c)
connie -dot- giordano -at- fmr -dot- com <mailto:connie -dot- giordano -at- fmr -dot- com>
"I am always doing that which I can not do, in order that I may learn how to
do it." - Pablo Picasso
-----Original Message-----
From: CB Casper [mailto:knowone -at- surfy -dot- net]
Sent: Tuesday, February 26, 2002 2:34 PM
To: TECHWR-L
Subject: RE: He said...She said...He said...etc.
Subject: RE: He said...She said...He said...etc.
Another point not included on this enjoyable
discussion is that the TW is the advocate for
the reader. Not only do we have to have enough
technical expertise to write and edit the material
at hand, we also need the ability to step back
from our docs and view them from the user
perspective. This is a skill that is sorely
lacking in the vast majority of people, let alone
the technical experts, thus another reason for tech
writers.
Not only do we have to write with technical
expertise, we have to be able to read without
it, and recognize the difference. I believe
this is a skill that differentiates technical
writers from other writers.
(Oh no, I see another thread approaching . . . )
insert an appropriate quote from one of Anne
McCaffrey's Dragonsong SciFi books concerning
threads & flames here
--
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