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Melody suggested searching for material on the Internet.
Thanks. Good suggestion, and one always worth making, but *because* there is
no shortage of material out there, I was looking for recommendations from
techwhirlers who have experience in the field of certification/quality
control:
My position is this. I've been asked to write material for a certification
training course for people who buy and use our product. I have the material
needed for the course - we already perform the process ourselves, now we
want to teach other people how to do it. What I'd like to do is find reading
material, publicly available (books or stable websites) that I can recommend
*to the people who take our training course* on the importance and use of
certifications/quality control. I was wondering (as I thought I said) if
techwhirlers could recommend anything "generic but readable advising on the
importance of quality processes in an intelligently convincing manner."
Clearly I didn't make myself sufficiently clear in either of my earlier
e-mails. Apologies.
Jane Carnall
Technical Writer, Digital Bridges, Scotland
Unless stated otherwise, these opinions are mine, and mine alone. Apologies
for the long additional sig: it is added automatically and outwith my
control.
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