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It's sad, Brian, because it's alot harder to document something you don't
know much about.
I work for an insurance company. I know a good amount about life insurance
products. But when I'm put on a project with annuity products, I suffer
because I don't know much about annuities and didn't bother to learn early
on. My bad. I am learning now. Thank goodness the SME's and QA testers
are kind enough to put up with my idiotic questions. I thank them on a
regular basis for putting up with me, while kicking myself for not learning
this stuff sooner.
So, that's why it's sad to not understand your company's technology or
products.
Carol Anne
Carol Anne T. Wall, FLMI
Technical Writer - Individual Business Technology, Minnesota Life Insurance
Company
carolanne -dot- wall -at- minnesotamutual -dot- com
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