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We have a style guide and a template. Our manager, who is the manager of Customer Service and Support, becomes unhappy when we depart from the template. I created the template. It is mostly for end user documentation, and I always envisioned it as the "core" from which individual documents might vary to some degree, depending on the needs of the writer. With some variation allowed, documents would still have the same "look and feel" if the writer adhered to the fonts and so forth.
Is it usual to consider a template the only way to create documents of the same type, allowing the documentor no freedom depending on the individual document?
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