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I have been asked to write an Instruction Manual for a
web-based customer service management type system. I
have been asked, because no one else has time and I
seemed like a good canidate. I have no formal training
in tech writing. I am wondering if anyone can direct
me to a good resource for learning about writing
step-by-step instructions for using software. The end
product is going to be web-based with graphics showing
various screens in the application. Where does one
begin with this type of task?
Signed,
Eyes glazing over
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