TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
OK, my contribution, based on a recent experience.
We just got these snazzy new IP phones. They offer 50 (count 'em, 50)
different "rings." The manual tells you how to plug the phone into the wall
jack.
A call came in that I wanted to transfer to another extension.
Nothing about that in the manual.
The email that our IT support folks sent us tells how to file a support case
and provides a link to a tutorial about the new phone.
Still no INSTRUCTIONS about how to transfer a call.
I go to the tutorial, in no mood to "learn," but it's better than nothing.
Nice multimedia presentation, animated graphics and all, stepping you
through how to use all the buttons on this snazzy new IP phone. Whoopee!
Still no INSTRUCTIONS about how to transfer a call.
I go back to the original caller and apologize. He hangs up, laughing
hysterically that BIG NAME COMMUNICATIONS COMPANY that MAKES these phones
can't figure out how to transfer a call.
I call the tech support number in San Jose. Nobody's awake there. Get into
voicemail hell.
Hang up.
Still don't know how to transfer a call. Don't care. Will just hang up on
the poor ! -at- #$%^&*!! next time.
Marguerite
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Are you using Doc-to-Help or ForeHelp? Switch to RoboHelp for Word for $249
or to RoboHelp Office for only $499. Get the PC Magazine five-star rated
Help authoring tool for less! Go to http://www.ehelp.com/techwr
Free copy of ARTS PDF Tools when you register for the PDF
Conference by April 30. Leading-Edge Practices for Enterprise
& Government, June 3-5, Bethesda,MD. www.PDFConference.com
---
You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit http://www.raycomm.com/techwhirl/ for more resources and info.
