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Subject:RE: Sales/Marketing Driving Documentation Approach From:Price Lisa - IL <PRICEL -at- tusc -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Thu, 2 May 2002 14:45:59 -0500
Karen,
The simple answer is to do both. Create the online help system first, then
export or "publish" a document for the sales force from that system. I've
even added screenshots to the sales doc after exporting it from the help
system (I don't put screenshots in my online help).
If I recall, RoboHelp does a good job of this, if your formatting is set up
correctly.
Good luck,
Lisa
-----Original Message-----
I'm sure sales/marketing is going to want to do a printed manual. In an
ideal world, we would do both, and probably will at some point. But how do I
convince the PHB that we should put the needs of our current users over
those of our sales force? A printed manual will look pretty, and will
probably make for a nice door stop for a team leader on the floor. But I
can't see that it would be of much practical use except perhaps in training
situations.
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