RE: Sales/Marketing Driving Documentation Approach

["Nora Merhar" <nmerhar -at- charlesindustries -dot- com>]

What about a manual, and laminated quick-reference "cards" describing the
most commonly-used procedures/features etc.? The cards could be put on a
plumber's chain and kept in a pocket, left in strategic places around the
warehouse, even possibly attached to the terminals.

The reason I suggest this is that

a) sales and marketing are ALSO your customers and you should accommodate
their needs as well
b) I don't know anything about software that runs on RF terminals, but I'll
bet that there isn't a lot of available memory to run help
c) I'll bet that you can identify some key/core procedures that could be put
on the cards and cover 95% of what the users do most frequently

Nora



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