Re:Sales/Marketing Driving Documentation Approach

Subject: Re:Sales/Marketing Driving Documentation Approach
From: Michele Marques <msmarques -at- rogers -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 06 May 2002 07:10:09 -0400


Karen Casemier asked about creating help for RF devices to be also used as a sales tool.

You might want to ask Sales how/why they want to use your RF help. Here are several possibilities and how they might affect you:

(1) Sales wants to use it to learn more about how the app on the RF devices work. In this case, you don't have to worry so much about getting them a pretty version... just some way for them to get the help onto their laptops (or in printed format).

(2) Sales can't demo the RF device and wants to show off what it can do. This is probably not the best way of demo'ing the app. Perhaps there is some way for you to give them a file with just the topic headings, which they can use as bullet points in presentations. Or if you are able to emulate the RF device on your PC, perhaps you can make a screen movie for them to use as a demo.

(3) Sales wants to show how good the help is. In this case, they just need a few representative topics. Copy-and-paste or re-type the information into something that can present this well (such as a Word or PowerPoint document, where they sample help is displayed within boxes the size of the actual screen).

- Michele Marques
msmarques -at- rogers -dot- com
http://members.rogers.com/msmarques




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