Re: focus out?

[letoured -at- together -dot- net]

In <3D1E64DC -dot- 3846D661 -at- optonline -dot- net>, on 06/29/02 
   at 09:54 PM, Peter <pnewman1 -at- optonline -dot- net> said:

>letoured -at- together -dot- net wrote:

> 
>> How about just removing the whole thing -- I've run into sites with this kind
>> of nonsense and not bothered to enter anything simply because it appeared to
>> be designed for the stupidest of users -- and I have no interest in sharing my
>> knowledge with people who make it harder for me to communicate.
>> 
>> I feel the same way forms in general -- what makes any writer think that I
>> want to spend my time on-line answering through their form?  How do you know
>> that I don't have the next best idea you ever heard, but I want to think it
>> out, and write it out in my time and email it.

>You are a rare exception to the general rule. Most folk only respond if it is
>easy, almost idiot proof, for them to do so.

Okay, lets start with this general rule; Information on the origin and
discovery -- and a study proving the validity of the general rule can be found
where?  

I'm not trying to bust your chops, because I've heard of all the general rules
-- but just who it that tells us most people won't respond unless its easy and
idiot proof -- and how did they prove it? 

Lets go further; how does anyone know they are not missing the best feedback
of all, by making it more difficult for the intelligent users to give you
information?  What if the user has a slow dialup connection and small budget
for hanging around on-line -- will he spend his nickels on your form?  What if
he has a vision problem or a repetitive motion injury and needs to work off
line so he can spell check and proof his statements?  What if he is simply too
busy at the moment some idea clicks to bother stopping the work -- what makes
anyone think he will go back to a live form, instead of sending an email which
is a lot easier?

-- In short I know the general rule too.  And I suspect its based on an
assumption and probably came from an asshole who did not want to do a little
extra work -- and thinks everyone else is just like he is.

 
-----------------------------------------------------------
letoured -at- together -dot- net
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