RE: admitting you have a problem is the first step to recovery...

[jgarison -at- ide -dot- com]

I once wrote a section of a manual called

Top Ten things you need to know even if you don't read manuals

It was a hit - several customers commented to their support reps about it,
and said it actually prompted them to read more.

John

John Garison
Documentation Manager
IDe, Concord, MA
978-402-2907
jgarison -at- ide -dot- com


-----Original Message-----
From: Steven Brown [mailto:stevenabrown -at- yahoo -dot- com]
Sent: Tuesday, July 09, 2002 2:32 PM
To: TECHWR-L
Subject: Re: admitting you have a problem is the first step to
recovery...



I've often felt that humor could have a place in
technical documentation, but when I've seen attempts
"in the flesh," they usually fall flat. Let's face it,
most of us think we're funny but we're not. Even the
humor in the Dummies and Idiot series of books comes
off a little campy at times.

Where's Andy Richter when we need him?

Steven Brown
Senior Technical Writer
Self-Proclaimed Funny Man



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