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>> 1. What version of Acrobat is installed (Help > About Acrobat > Distiller;
>I want the line of small type below the product name)?
>Version 3.01
>
Oy! Sounds like you're in a budget crunch, so this may not be an opportune time to go to your manager and ask for the money to upgrade to 5.05. But a clean install of 5.05 would go a long way to solving your problems. Still, let's proceed on the assumption that you won't get the money.
>> 2. Where are the font folders Distiller is looking at (Settings >
>> Font Locations? They're on your machine, rather than the network, I hope.
>C:\Program Files\Adobe\Distiller\Distillr
I don't remember if you can have a list of folder locations in 3.01 or if you are restricted to one location. If you are restricted to one location, point to the Winnt\Fonts folder. If you can have multiple locations and you have a c:\Psfonts folder, add that one, too.
>
>> 3. Are you embedding all fonts (Settings > Job Options > Fonts)?
>Well, I wasn't. But after reading your mail, I set the Font Embedded to
>true, to see if this was the problem. Same errors as before (limitcheck when
>networked, white text when not).
Fixing number 2 should help.
>
>> 4. Are you using weird fonts, or are you using all standard
>> TrueType fonts, or are you using Type 1 fonts, or are you using a
>> mixture of TrueType and Type 1 fonts?
>Formats for the Frame docs (the big books) are Arial, Times New Roman, or
>Courier New - they're either written by me or one of the previous writers,
>so I'm pretty sure there are no weird fonts or formats lurking in there.
>Formats for the Word docs (marketing documents and white papers) are
>Helvetica, Times New Roman, or Courier New - because these usually originate
>from someone else, they sometimes include weird fonts, but I try to
>eliminate them before printing. However, I'm having the same problems no
>matter which application is used to create the PS.
>When I am logged onto the network, Distiller complains "AdobeSerifMM not
>found, using Courier". Which is weird, because I'm not using AdobeSerifMM
>anywhere.
AdobeSerifMM is a default font that Distiller uses to simulate a font you specify that it can't find. It is not directly viewable in a font viewer and it may be the reason you are seeing white text. Once you point Distiller to your actual font folders, however, this error should disappear.
Let us know if this solves the problem.
Dick
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