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joan -dot- baptist -at- us -dot- pwcglobal -dot- com wrote:
>
> Does anyone have any reading recommendations on the subject of technical
> communicators and value added as it relates to documentation of internal
> processes and procedures?
You might search on ISO 9000, or the SEI analysis of business processes,
and similar things. Documentation is a large part of the processes they
recommend for improving corporate quality and productivity.
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